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Ayelet Fishbach14 March 2022

The Psychology Of Human Motivation - Ayelet Fishbach - #447

4Frameworks
12Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 2

Myth Buster10:30

Stop trying to change yourself, change your environment

Fishbach names the top thing people get wrong about motivation: they try to change who they are instead of changing the situation. Personality is hard to shift; environments are easy. Eating healthy is trivial when only healthy food is around and near-impossible otherwise.

  • Changing your environment is easier than changing your personality
  • The naive belief that wanting something strongly enough makes it happen is false
  • Motivation is often about removing barriers and designing the environment
  • Supportive colleagues make work easy; the wrong people make it near-impossible

people think that they should change themselves but it's actually better to change the situation

Ayelet Fishbach · 10:30
#environment-design#self-control#behavior-change
Myth Buster46:30

Watching impressive people doesn't motivate you, role models do

Watching athletes or successful people perform doesn't make you act; you're just impressed. What motivates is someone you perceive as wanting you to succeed, a role model. On YouTube you have to infer that the person genuinely cares about you and notice the values their actions convey, not just the actions.

  • Watching athletes or top performers do their thing motivates nothing; you're just impressed
  • A role model is someone you perceive as wanting you to succeed
  • With a friend or family member that's easy; with a YouTuber you must infer it
  • It's about the values the actions convey, not the actions themselves

when you watch someone who wants you to be successful that's different that is a role model

Ayelet Fishbach · 47:00
#role-models#motivation#social-influence

Hot Take· 1

Hot Take47:30

We copy what people value, not what they actually do

We pay far more attention to a video's likes than its view count, and to a product's star rating than its bestseller status. We follow what others value rather than what they do, which can mislead, since people rate things they're emotionally invested in, not the useful utilitarian purchases they'd happily buy again.

  • We're more attentive to likes than views, stars than sales
  • We follow what others value, not what they actually do
  • There's often more information in what people do (buy) than in ratings
  • Selection effect: people rate emotionally-charged products, not utilitarian ones
  • The 'amazing reviews' product may not be the one that meets your need

we follow what other people value more than what other people do

Ayelet Fishbach · 48:00
#social-proof#reviews#decision-making

Explainer· 7

Explainer01:30

Why the goals you don't enjoy are the ones you drop

Only about a quarter of New Year's resolutions survive to year-end. What predicts sticking isn't the importance of the goal but how good it feels in the moment. Since most resolutions (60% health-related) aren't fun to pursue, this makes them structurally hard to complete.

  • About 25% of resolutions are still alive by year-end; many drop off by November
  • Intrinsic motivation, feeling good in the moment, predicts sticking
  • We set resolutions for importance, not enjoyment, which is the core tension
  • Health goals are ~60% of resolutions; finance is second
  • A resolution that isn't fun in the moment is very hard to complete

what determines whether someone sticks to a resolution or not intrinsic motivation that is how much it feels good at the moment

Ayelet Fishbach · 01:30
#motivation#resolutions#intrinsic-motivation#habits
Explainer11:30

The future-self fantasy that wrecks your plans

People assume their future self will be a superhuman who wakes early, resists temptation, and executes flawlessly. Failing to show empathy for the tired, tempted person you'll actually be is a core planning mistake, like scheduling a long drive as if you'll be as fresh at hour three as at hour zero.

  • We assume the future self is a much better person than the present self
  • Not showing empathy to your future self is a mistake
  • Chris Sparks' rule: assume your current output is what you'll have, not a superhuman version
  • 'Revenge bedtime procrastination' is the flip: too much disdain for your earlier self
  • You don't create more time by waking an hour early; you just go to bed earlier and get tired

not showing empathy to your future self is is a mistake

Ayelet Fishbach · 12:00

in order to pick something up you have to put something down

Chris Williamson · 13:30
#future-self#planning#procrastination
Explainer07:00

Assessors vs locomotors: the plan-then-execute switch

There are two mindsets: the deliberative mode where you weigh options objectively, and the implemental mode where you act like the contractor hired to do what you already decided. Some people are natural assessors (endless pros and cons) and others locomotors (move without thinking). You need the right balance, and the time to spend deliberating depends entirely on the goal.

  • Deliberative mindset (Gollwitzer): weigh options objectively
  • Implemental mindset: execute the plan your earlier self decided
  • Assessors over-analyze; locomotors move without evaluating (Kruglanski/Maryland research)
  • Morning workout: five minutes of deliberation is plenty
  • Career choice: sleep on it, stay open to not having closure

the implemental mindset is like now you are the contractor that you hired to do the work

Ayelet Fishbach · 07:30
#decision-making#planning#personality
Explainer28:30

When your target becomes the goal and everything breaks

Targets pull effort, but once an outcome becomes a measure, people optimize the measure instead of the real goal. Fishbach's son waved his arm to hit his step count; Wells Fargo's 'Gr8' cross-selling push sold customers products they didn't need. If a shortcut exists, assume you'll take it.

  • Once an outcome becomes a measure, people game the measure
  • Her 10-year-old waved his hand to reach his step target
  • Wells Fargo's eight-products-per-customer target drove fake/unwanted accounts
  • Dashboards and analytics make it easy to optimize the wrong proxy
  • If a shortcut exists, suspect you'll take it, so set targets thoughtfully

if there is a shortcut we should suspect that we are going to take the shortcut

Ayelet Fishbach · 31:00
#goodharts-law#targets#metrics#incentives
Explainer31:30

The 'what the hell effect' and how to defuse it

Miss a calorie target by a little and many people conclude the day is blown, then binge, even though the extra food has no more impact than what came before. The fix is reading your slip as a signal of low progress (try harder) rather than a signal of low commitment (give up).

  • Missing a target by a bit triggers 'well, today is ruined' and a spiral
  • The failure feels like a signal about commitment, so people quit
  • Reframe it as a signal about progress: just make more progress
  • There should never be a 'what the hell' moment; a small slip is never a reason to lose it
  • Actions signal either commitment or progress; choose the progress reading

there should never be a what the hell effect okay uh it is never a reason to lose it

Ayelet Fishbach · 32:30
#self-control#dieting#mindset#commitment
Explainer41:00

Multifinal means: one activity, several goals at once

We rarely have just one goal, so first decide whether you're prioritizing one goal above others or seeking compromise. For compromise, find 'multifinal means', single activities that serve several goals at once, like biking to work to combine commute and exercise, or food that's tasty, healthy, cheap, and fast.

  • First decide: prioritize one goal, or seek balance/compromise?
  • Prioritizing puts one goal above others and invokes self-control
  • Multifinal means: activities that satisfy multiple goals simultaneously
  • Bike to work = commute + exercise; food that's tasty, healthy, cheap and fast
  • Organizing life around these multi-goal activities is often critical

we call this in psychology multifinal means okay they're like they're defeating two birds with one scone

Ayelet Fishbach · 42:00
#goal-conflict#multifinal-means#prioritization
Explainer50:30

Why lasting relationships are built on being useful to each other

We're attracted to people who help us pursue our goals and who see us as supportive of theirs; motivations are the basis of our relationships. Relationships fade when partners stop being instrumental to each other. What most predicts satisfaction is feeling known, that your partner understands and can support your goals.

  • We form relationships based on our goals and mutual usefulness
  • Relationships end when partners stop facilitating each other's goals
  • Feeling known predicts relationship satisfaction more than knowing the other
  • People feel they know others more than others know them (asymmetry)
  • Shared projects (renovation, a pet, a vacation, a child) keep couples instrumental

what predicts relationship satisfaction is how much you feel that you are known

Ayelet Fishbach · 53:00
#relationships#goals#instrumentality

Story· 2

Story38:30

The improv study: make discomfort the goal

In beginner improv classes, Fishbach's team told regular people their goal was to feel uncomfortable. Those given that goal were more motivated, came back more, spent more time, and took more risks, because feeling uncomfortable was now a signal the exercise was working, like sweating during a workout.

  • Studied real beginners at Second City improv club in Chicago
  • Told them the goal was to feel bad/uncomfortable
  • Those with the discomfort goal were more motivated and took more risks
  • Discomfort became a sign of success, not a deterrent
  • Like sweating in a workout: the unpleasant signal means it's working

your goal for this exercise is to uh feel bad okay is to feel uncomfortable

Ayelet Fishbach · 39:00
#discomfort#motivation#habit-formation
Story58:30

The tote bag worth negative eleven dollars

MBA students bid on a book, or on a tote bag that contained the same book. The book-only group paid $23 on average; the bag-plus-book group paid just $12, making the bag's value effectively negative $11. People won't pay for a means, even a useful one, which is why goals framed as means (studying, applying) drain motivation.

  • Study by Franklin Shaddy and Fishbach with MBA students
  • Book-only bids averaged $23; tote-bag-containing-book bids averaged $12
  • The tote bag's implied value was negative $11, which is economically nonsensical
  • People won't pay for a means; they'll pay for the thing itself
  • Lesson: frame goals as the destination, not the means of getting there

the first group was on average willing to pay 11 dollars more than the second

Ayelet Fishbach · 59:30
#means-aversion#goal-framing#behavioral-economics